Welcome to CoughReliefHub.com. We value customer satisfaction and strive to provide high-quality products and services. Please review our Refund and Returns Policy carefully before making a purchase.
Returns
We accept returns of eligible products within 14 days of the delivery date. To qualify for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accompanying materials, documentation, and accessories.
- Be accompanied by proof of purchase.
For health, wellness, and consumable products, opened, used, or partially used items may not be eligible for return due to safety and hygiene reasons.
Non-Returnable Items
The following items are generally not eligible for return:
- Opened or used health-related products.
- Perishable goods.
- Gift cards.
- Downloadable digital products.
- Clearance or final-sale items.
- Products damaged due to misuse or improper handling.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, your refund will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Shipping fees are generally non-refundable unless the return is the result of our error or a defective product.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging.
We will review the situation and arrange a replacement or refund where appropriate.
Exchanges
We only replace items if they are defective, damaged, or incorrectly shipped. If you need an exchange, please contact our support team with your order details.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a product defect, shipping error, or another issue caused by us.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking information.
Order Cancellations
Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the standard return process.
Contact Us
If you have questions regarding this Refund and Returns Policy, please contact us through the contact page available on CoughReliefHub.com.
We are committed to resolving customer concerns promptly and fairly.